Privacy Policy

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Argonaut Cycles is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information. It applies to all interactions with argonautcycles.com and our build portal. By using our website or placing an order, you consent to the practices described in this policy. If you have questions, contact us at contact@argonautcycles.com.

Information We Collect

We collect information you provide directly, including:

Contact information: name, email address, phone number, and mailing address.
Build and fit data: body measurements, riding style preferences, power output, geometry specifications, and related data collected during the custom build process.
Order and payment information: purchase history, deposit records, and payment details processed through our secure payment providers.
Communication records: emails, messages, and notes exchanged with our team through the build portal or direct correspondence.
Website usage data: IP address, browser type, pages visited, and referring URLs, collected automatically when you use our site.

How We Use Your Information

Process and fulfill your order, including designing and building your custom bike. Communicate with you throughout the build process via your dedicated Project Manager. Provide warranty service, crash replacement evaluation, and post-delivery support. Improve our website, products, and customer experience. Send you updates, news, and offers if you have opted in to marketing communications. Comply with legal obligations and protect our legal rights.

Build Portal and Fit Data

Your fit data, geometry specifications, and build preferences are stored in our secure digital build portal. This information is used exclusively to design and fabricate your Argonaut and to support future service needs.

Fit data is treated with strict confidentiality and is not shared with third parties except as necessary to fulfill your order (for example, with authorized fit specialists or component suppliers). We retain this data for the lifetime of your bike to support ongoing service and warranty claims.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

Service providers: shipping carriers, payment processors, and technology platforms that support our operations, under confidentiality agreements.
Authorized retail partners: only as necessary to fulfill international orders or service requests.
Legal authorities: when required by law, court order, or to protect the rights and safety of Argonaut Cycles and its customers.

We do not share your fit data, geometry specifications, or build details with any third parties for marketing or commercial purposes.

Cookies and Tracking

Our website uses cookies to improve your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser at any time.
We may use third-party analytics tools (such as Google Analytics) to understand how visitors use our site. These tools collect anonymized usage data and are governed by their own privacy policies. We do not use cookies to track your activity across unrelated third-party websites.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. Payment information is processed through PCI-compliant third-party processors and is never stored on our servers. While we work diligently to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security and encourage you to use strong passwords and protect your account credentials.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including ongoing warranty and service support. Order records and fit data are retained for the operational lifetime of your bike.

Marketing preferences and communication records are retained until you request removal or opt out. You may request deletion of your personal data at any time, subject to legal and operational retention requirements.

Data Retention

YOUR RIGHTS

Depending on your location, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete data.
Request the deletion of your personal data, subject to legal retention requirements.
Opt out of marketing communications at any time by clicking unsubscribe in any email or contacting us directly.
Request a portable copy of your data.

To exercise any of these rights, contact us at contact@argonautcycles.com. We will respond within 30 days.

International Customers

Depending on your location, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete data.
Request the deletion of your personal data, subject to legal retention requirements.
Opt out of marketing communications at any time by clicking unsubscribe in any email or contacting us directly.
Request a portable copy of your data.

To exercise any of these rights, contact us at contact@argonautcycles.com. We will respond within 30 days.

Children's Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted to argonautcycles.com with a revised effective date. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

Last updated: April 2026.